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Terms And Conditions

Welcome to ODE2U and its ODE2U.co.uk/ODE2U.com website (the "website") where we sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the ODE2U.co.uk/ODE2U.com website. By using the ODE2U.co.uk/ODE2U.com website, you signify your agreement to be bound by these conditions.

Conditions Relating to Your Use of ODE2U.co.uk/ODE2U.com


1. Your Details

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided.

ODE2U.co.uk/ODE2U.com reserves the right to refuse access to the website, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.


2. Privacy

Please review our Privacy Notice, which also governs your visit to ODE2U.co.uk/ODE2U.com, to understand our practices.


3. Ordering

After you purchase a product from us, we will automatically communicate with you using the e-mail address you provided to us.


4. Access to ODE2U.co.uk/ODE2U.com

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.


5. License for website access

ODE2U.co.uk/ODE2U.com grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of ODE2U.co.uk/ODE2U.com. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of ODE2U.co.uk/ODE2U.com and its affiliates without express written consent. You may not use any Meta tags or any other "hidden text" utilizing ODE2U.co.uk/ODE2U.com's or trademarks without the express written consent of ODE2U.co.uk/ODE2U.com.


6. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not ODE2U.co.uk/ODE2U.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

  • For fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
  • To cause annoyance, inconvenience or needless anxiety


7. Reviews, comments, communications and other content

Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. ODE2U.co.uk/ODE2U.com reserves the right (but not the obligation) to remove or edit any content.


8. Copyright, authors' rights and database rights

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of ODE2U.co.uk/ODE2U.com, and is protected by Luxembourg and international copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of ODE2U.co.uk/ODE2U.com and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of ODE2U.co.uk/ODE2U.com, or of our software suppliers and is protected by international copyright and author' rights laws.

You may not systematically extract and/or re-utilize parts of the contents of the website without ODE2U.co.uk/ODE2U.com's express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of this website, without ODE2U.co.uk/ODE2U.com's express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website.


9. Intellectual Property Claims

ODE2U.co.uk/ODE2U.com (a trading name of ODE group) and its affiliates respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please let us know.


10. Trademarks

In addition, ODE2U.co.uk/ODE2U.com graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of ODE2U. ODE2U's trademarks and trade dress may not be used in connection with any product or service that is not ODE2U's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits ODE2U.


11. Patents

One or more patents apply to the website and to the features and services accessible via the website.


12. Our contract

When you place an order to purchase a product from ODE2U.co.uk/ODE2U.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product, which is accepted by us when we send e-mail confirmation to you. We will go ahead and manufacture and deliver to you the product you ordered as the product is exclusively made just for you, based on your order.


13. Returns

Unfortunately, due to the fact that we custom make every order specifically for you and items are non-standard, you cannot return your order to us. This policy is in addition to your statutory rights.


14. Cancellation policy

Orders are made to specification, once confirmed, orders cannot be cancelled at any time. This policy is in addition to your statutory rights.


15. Pricing and dispatch

Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail.

All prices are inclusive of VAT unless stated otherwise.


16. Customs

When ordering goods from ODE2U.co.uk/ODE2U.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from ODE2U.co.uk/ODE2U.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. For more information see


17. Product information

While we do our best to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.


18. Electronic communications

When you visit ODE2U.co.uk/ODE2U.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


19. Losses

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed.


20. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


21. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause, which is beyond our reasonable control. This condition does not affect your statutory rights.


22. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


23. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of the United Kingdom.


24. Our details

ODE2U.co.uk/ODE2U.com is the trading name for ODE Group South Africa.

4 Dorsestshire Street
Paarden Island
Cape Town
South Africa

  • Tel: 020 81238533
    Skype: infoatode2u
    Email: info@ode2u.co.uk